Last Updated: November 14th, 2024
Welcome to EnoHealth.co.uk! These Terms of Service (“Terms”) are a binding legal agreement between you and Eno Health Ltd. that govern your use of the websites, applications, and other offerings from Eno Health Ltd. (collectively the “EnoHealth Platform”).
When used in these Terms, “Eno Health Ltd.,” “we,” “us,” or “our” refers to the Eno Health Ltd. entity that you are contracting with. If your country of residence or establishment is within Scotland, the Terms of Service for Scottish Users apply to you. If you reside outside Scotland, additional terms may apply depending on your location.
The EnoHealth Platform enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Providers,” and Members who search for, book, or use services are “Users.” Providers offer services (“Services”) including consultations, reviews, prescriptions, certifications, and advice (collectively “Provider Services”).
EnoHealth.co.uk does not own, control, offer, or manage any Listings or Provider Services. We are not a party to contracts entered into directly between Providers and Users, nor are we a broker or insurer.
5.1 Searching. You can search for Provider Services using criteria such as type of service, location, availability, and more. Search results are based on relevance to your search criteria and other factors.
5.2 Booking. When you book a Listing, you agree to pay all charges for your booking, including the Listing price and applicable fees. A contract for Provider Services is formed directly between you and the Provider upon booking confirmation.
6.1 Cancellations and Refunds. If you cancel a booking, the refund amount is determined by the Provider's cancellation policy. In certain situations, you may be eligible for a refund under our Extenuating Circumstances Policy.
6.2 Booking Modifications. Users and Providers are responsible for any booking modifications they agree to make via the EnoHealth Platform and agree to pay any additional amounts, fees, or taxes associated with such modifications.
7.1 User Responsibilities. You are responsible for your own acts and omissions and for paying all reasonable charges.
7.2 Assumption of Risk. Many activities carry inherent risks, and you assume the entire risk arising out of your access to and use of the EnoHealth Platform and any interactions with other Members.
8.1 Offering Provider Services. As a Provider, you are responsible for delivering the Services under the terms specified in your Listing. You are also responsible for understanding and complying with any laws, rules, and regulations that apply to your Listings.
8.2 Independence of Providers. Your relationship with EnoHealth.co.uk is that of an independent entity, not an employee, agent, joint venturer, or partner.
After each Service, Users and Providers will have an opportunity to review each other. Reviews must be accurate and comply with our Content Policy.
You grant EnoHealth.co.uk a non-exclusive, worldwide, royalty-free license to use, modify, and distribute your Content to promote the EnoHealth Platform.
EnoHealth.co.uk may charge fees for the right to use the Platform. Any applicable fees will be disclosed before you make a booking.
We may terminate or suspend your account if you breach these Terms or violate our policies. You may also terminate this agreement by deleting your account.
13.1 Governing Law. These Terms will be interpreted in accordance with the laws of Scotland.
13.2 Dispute Resolution. Any disputes arising from these Terms will be resolved through binding arbitration, except where prohibited by law. Judicial proceedings may be brought in the courts of Scotland.
We are committed to protecting your personal data. Our collection and use of personal data are described in our Privacy Policy, which complies with the UK GDPR and the Data Protection Act 2018 as applicable in Scotland.
15.1 Force Majeure. EnoHealth.co.uk is not liable for any delay or failure to perform resulting from unforeseen circumstances outside our control.
15.2 Notices. Any notices required under these Terms will be provided electronically.
16.1 Regulatory Compliance. Providers must comply with all applicable Scottish healthcare laws and regulations, including those set by the General Medical Council (GMC) and the Care Quality Commission (CQC) where applicable.
16.2 Professional Standards. Providers are expected to adhere to the highest standards of medical practice and ethics as required by Scottish law.
17.1 Prohibited Conduct. Users must not engage in any behavior that is harmful, abusive, or disruptive. This includes providing false or misleading information, harassment, and any form of discrimination.
17.2 Health and Safety. Users are responsible for ensuring their own health and safety when using the Platform and should follow all relevant medical advice and guidelines.
18.1 Initial Resolution. We encourage Users and Providers to resolve any issues directly. If you are unable to resolve a dispute with another Member, you may contact EnoHealth.co.uk’s support team for assistance.
18.2 Escalation. If the dispute cannot be resolved through our support team, you agree to attempt to resolve it through mediation before proceeding to binding arbitration. Mediation will be conducted by a neutral third party agreed upon by both parties or appointed by EnoHealth.co.uk.
18.3 Binding Arbitration. If mediation fails, the dispute will be resolved through binding arbitration. The arbitration will be conducted in accordance with the Arbitration (Scotland) Act 2010, and the arbitrator’s decision will be final and binding. The arbitration will be conducted in Edinburgh, Scotland.
18.4 Exceptions to Arbitration. You or EnoHealth.co.uk may bring a lawsuit in court rather than through arbitration if the dispute involves:
18.5 Group Proceedings Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. These are known as Group Proceedings in Scotland and as Class Action in other jurisdictions.
18.6 Court Proceedings. For disputes that cannot be arbitrated, you agree to submit to the exclusive jurisdiction of the courts of Scotland.
18.7 Notice of Dispute. To begin a dispute resolution process, you must send a notice of dispute to Eno Health Ltd., 2/1 71 Cartvale Road, Glasgow, United Kingdom, or via email at support@enohealth.co.uk.
19.1 General Limitation. EnoHealth.co.uk and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
20.1 Ownership. All intellectual property rights in the EnoHealth Platform and its content are owned by EnoHealth.co.uk or its licensors. Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform and its content for personal, non-commercial purposes.
20.2 User-Generated Content. Users grant EnoHealth.co.uk a worldwide, non-exclusive, royalty-free license to use, copy, modify, distribute, and display any content provided by Users on the Platform.
21.1 User Information. Both Users and Providers agree to keep any personal information, medical records, or other sensitive data obtained through the Platform confidential and use it solely for the intended purpose of providing or receiving healthcare services.
21.2 Platform Security. EnoHealth.co.uk employs industry-standard security measures to protect user data. However, Users acknowledge that no data transmission over the internet can be guaranteed to be completely secure, and EnoHealth.co.uk cannot ensure or warrant the security of any information transmitted to the Platform.
22.1 Professional Standards. Providers must comply with all relevant professional standards and guidelines, including those set by the General Medical Council (GMC), the Nursing and Midwifery Council (NMC), or other relevant regulatory bodies.
22.2 Clinical Governance. Providers must engage in continuous professional development and maintain high standards of clinical governance, ensuring the quality and safety of the services provided through the Platform.
23.1 Accurate Information. Users must provide accurate, current, and complete information when creating an account and using the Platform. Users are responsible for maintaining the confidentiality of their account and password and for restricting access to their account.
23.2 Health Information. Users must provide accurate and complete health information to Providers. Failure to do so may affect the quality of care and services received.
24.1 Licensing and Certification. Providers must have and maintain all necessary licenses, certifications, and insurance to provide their services legally and ethically.
24.2 Record Keeping. Providers must keep accurate records of all interactions with Users and services provided. These records should be maintained in accordance with applicable laws and regulations.
25.1 Promotions. EnoHealth.co.uk may offer promotions, discounts, or other special offers from time to time. These are subject to specific terms and conditions, which will be communicated at the time of the offer.
25.2 Advertising. Providers may not use the Platform to engage in unsolicited advertising or promotional activities that are not authorized by EnoHealth.co.uk.
26.1 Modifications. EnoHealth.co.uk reserves the right to modify these Terms at any time. Changes will be communicated to Users and Providers through the Platform or via email. Continued use of the Platform after changes have been made constitutes acceptance of the new Terms.
27.1 Feedback Mechanism. EnoHealth.co.uk encourages Users to provide feedback on their experiences with the Platform and Provider Services. This feedback will be used to improve the quality of the Platform and the services offered.
28.1 Integration Services. The Platform may integrate with third-party services for additional functionality. Users and Providers must comply with the terms and conditions of any third-party services used in conjunction with the Platform.
29.1 Retention Periods. EnoHealth.co.uk will retain user data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or reporting requirements.
30.1 Support. Users and Providers can contact EnoHealth.co.uk support for any questions or issues related to the Platform or these Terms at support@enohealth.co.uk or via the contact information provided on the Platform.
31.1 Screen Scraping Clause
The content and data provided on this website, EnoHealth.co.uk, including but not limited to text, images, graphics, and underlying source code, are the intellectual property of EnoHealth or its licensors. Access to this content is granted solely for personal, non-commercial use. Any use of automated tools, scripts, robots, spiders, crawlers, or other means to extract, scrape, mine, harvest, or otherwise collect data or content from this website without the explicit, prior written consent of EnoHealth is strictly prohibited.
By accessing and using this website, you acknowledge and agree to comply with these terms. Violation of this clause will be deemed a breach of the terms of use, and EnoHealth reserves all legal rights to address any such violations.
32.1 Purpose-Driven Communication. By using the EnoHealth.co.uk platform, Users consent to receive email communications from EnoHealth.co.uk necessary for the completion of bookings, as well as informational updates and promotional content related to the EnoHealth Platform. These communications are designed to support Users in finalizing booking details, addressing issues that may impact booking completion, and providing guidance on steps required to confirm, modify, or complete a booking. Additional communications may include updates and information relevant to the User’s experience on the EnoHealth Platform.
32.2 Scope of Communication. Communications from EnoHealth.co.uk to Users may include, but are not limited to:
32.3 Opt-Out of Marketing and Educational Content. Users may choose to opt-out of receiving promotional and educational content (including health and wellness resources and special offers) at any time by adjusting their notification preferences or contacting support at support@enohealth.co.uk. Opting out of these communications will not affect a User’s ability to receive mandatory booking-related updates necessary for completing or modifying a booking.
32.4 Acceptance of Communication as Part of Service. Users acknowledge that receiving booking-related communications is a condition of using the EnoHealth Platform and agree to receive these updates as part of their service. Booking-related communications cannot be opted out of, as they are essential for the proper use of the Platform.
32.5 Privacy and Data Protection. EnoHealth.co.uk will manage all personal information used in communications in accordance with its Privacy Policy and relevant data protection laws. User information will not be shared with third parties outside of these communications unless necessary to facilitate the booking process or where the User has expressly consented.
33.1 Platform Availability. EnoHealth.co.uk strives to maintain continuous availability of the Platform; however, we do not guarantee uninterrupted access due to potential maintenance, updates, or unforeseen technical issues. Users acknowledge that EnoHealth.co.uk may temporarily suspend or restrict access without prior notice in cases of maintenance, system upgrades, or other necessary interruptions.
33.2 Technical Support. For any issues accessing or using the Platform, Users and Providers may contact EnoHealth.co.uk's support team at support@enohealth.co.uk. EnoHealth.co.uk is not liable for any disruptions, loss of data, or damages resulting from technical difficulties or Platform unavailability.
34.1 Copyright Infringement Claims. EnoHealth.co.uk respects intellectual property rights and responds promptly to valid copyright infringement claims. Users may report any suspected copyright violations via email at support@enohealth.co.uk, including relevant details and documentation.
34.2 Repeat Infringers. EnoHealth.co.uk reserves the right to suspend or terminate the accounts of Users or Providers who repeatedly infringe upon intellectual property rights.
35.1 External Content and Links. The EnoHealth Platform may include content, links, or integrations to third-party websites or resources. EnoHealth.co.uk is not responsible for the content, privacy policies, or practices of these third-party websites. Users acknowledge that interactions with third-party services are at their own risk and that EnoHealth.co.uk is not liable for any damages or issues arising from such interactions.
36.1 Data Access and Portability. Users may request a copy of their personal data held by EnoHealth.co.uk, including booking history and account information. Requests should be made in accordance with EnoHealth.co.uk’s Privacy Policy, and data will be provided in a commonly used electronic format as required by applicable data protection laws.
37.1 Verification Process. EnoHealth.co.uk may, at its discretion, conduct identity or credential verifications for Providers to enhance platform trust and safety. Users acknowledge that verification is not a guarantee of accuracy, and EnoHealth.co.uk assumes no responsibility for the truthfulness or validity of any Provider’s credentials or representations.
37.2 Account Suspension for Non-Verification. Users and Providers who fail to complete requested verification procedures within a specified timeframe may have restricted Platform access or face temporary suspension until verification is completed.
38.1 Customizing Notifications. Users may manage specific notification preferences within their account settings, including preferences for non-mandatory Platform updates and marketing content. However, mandatory notifications essential to account security or service completion cannot be disabled.
38.2 Failure to Receive Notifications. EnoHealth.co.uk is not responsible for any damages or missed information resulting from Users’ failure to receive or read notifications due to incorrect email settings, technical issues, or email filters.
39.1 Beta Features. From time to time, EnoHealth.co.uk may offer Users access to experimental or beta features on the Platform to test functionality and gather feedback. Such features are provided on an as-is basis and may be altered or removed without notice.
39.2 Feedback on Beta Features. Users who participate in beta testing agree to provide constructive feedback to help EnoHealth.co.uk improve service quality. EnoHealth.co.uk retains all rights to any feedback provided.
40.1 Service Changes. EnoHealth.co.uk reserves the right to add, remove, or modify services and features on the Platform at any time. Users will be notified of substantial changes to services or features if such modifications impact the user experience.
40.2 Discontinuation of Platform. In the event that EnoHealth.co.uk discontinues the Platform, Users will be provided with notice and instructions on how to retrieve any data or information stored on their accounts.