Frequently Asked Questions (FAQ)
General
Eno Health is an online platform dedicated to connecting patients with independent healthcare services. We list a wide range of services, including consultations with healthcare professionals, digital health services, and a range of resources that help you manage your health effectively. We only list services and healthcare providers who are regulated in the United Kingdom.
Eno Health is not a provider of healthcare services. We carefully vet the providers listed on our platform to ensure patients access the best care available.
Eno Health is not an emergency service. If you need urgent medical attention, please contact your local emergency services or visit the nearest hospital. For non-emergency situations that require prompt non-urgent attention, you can book a same-day appointment with one of the GPs listed on Eno Health.
Eno Health services are currently tailored for UK patients, but we plan to expand internationally. Stay tuned for updates!
Services
We’re still developing our offering at Eno Health but we are adding more services all of the time. We list a variety of services, including:
- General Practitioner (GP) Consultations: Speak to a GP about any general health concerns.
- Specialist Consultations: Access specialists across various fields such as cardiology, dermatology, neurology, and more.
- Aesthetics Services: Find expert providers of aesthetics services including facial aesthetics, and other cosmetic treatments
- Mental Health Services: Access ongoing support for an established condition, get an assessment for a diagnosis of ADHD or Autism or find a therapist for a range of issues.
- Health Monitoring: Keep track of vital signs, medication, and overall health with our digital tools.
- Wellness Programs: Participate in personalised wellness programs designed to improve your health.
Eno Health primarily lists independent (non-NHS) healthcare services and does not currently list any NHS services.
Yes, many providers listed on Eno Health offer telemedicine and video consultations. You can filter search results to show providers who offer online consultations.
Yes, healthcare professionals on Eno Health can prescribe medications during consultations, which can be sent directly to your chosen pharmacy or delivered to your home.
Providers
Providers can apply to list their services on Eno Health. We review the regulatory status of all providers and practices before listing them on the website.
Yes, all healthcare professionals on Eno Health are fully registered with the relevant UK regulatory bodies, such as the General Medical Council (GMC) for doctors and the Nursing and Midwifery Council (NMC) for nurses.
If you are a healthcare provider interested in listing your services on Eno Health, you can apply through our Provider page. Our team will review your application and verify your credentials before listing your services.
Eno Health offers a range of support services for providers, including marketing, patient acquisition tools, and a secure platform for managing appointments. These services are under development. Providers can contact us for more information on how we can help grow their practice.
Payments and Fees
Using the Eno Health platform to search for services and compare providers is free. However, the cost of healthcare services is set by the individual providers and will be clearly displayed before booking.
Missed appointments may incur a fee depending on the provider's cancellation policy. We advise all patients to review the provider's cancellation and no-show policies before booking an appointment to avoid unexpected charges.
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Payment can be made securely online at the time of booking your appointment. All payments to Eno Health are processed securely by Stripe. Some Providers manage their own payments. In cases where Providers manage the payments they will contact you to arrange payment.
Reviews
Yes, we encourage patients to leave reviews for the services they receive. After your appointment, you will receive an email inviting you to rate and review your experience. Your feedback helps other patients make informed decisions and helps us maintain the quality of our listings.
Reviews labelled as generated on Eno Health come from verified patients who have used the services through our platform. Each review is moderated to ensure it meets our guidelines.
As well as displaying anonymised reviews left by users who have booked through Eno Health, we display reviews from other relevant sources. We use reviews from Google, TrustPilot and other legitimate providers, where patients have left reviews. While we cannot guarantee the authenticity of these reviews we include them because we believe it is important to give a complete picture to you when you book. We will always make it clear what the source of individual reviews are so you can decide how relevant they are to you.
Bookings, Appointments, and Rescheduling
To book an appointment, search for the service you need, select a provider, and choose your desired service. After selecting your service, provide your email address, and the provider will confirm the appointment details.
We recommend reading the profiles, reviews, and qualifications of each provider listed on Eno Health. Additionally, you can compare prices, availability, and services to choose the provider that best fits your needs.
If you do not receive a response from the provider within the expected timeframe after booking, please contact us at support@enohealth.co.uk, and we will follow up on your behalf to ensure your appointment is confirmed.
If you need to change your provider after booking, please contact both Eno Health and the provider as soon as possible. We will assist you in finding a new provider and transferring your booking if necessary.
You can cancel or reschedule by contacting the provider and Eno Health. Please ensure you are familiar with the cancellation policies of both Eno Health and the provider before booking.
Accessibility
Eno Health is compatible with most devices, including smartphones, tablets, laptops, and desktops. It works across popular browsers like Chrome, Safari, Firefox, and Edge.
Eno Health uses Google Lighthouse’s accessibility rating services to evaluate the accessibility of our site. If you encounter issues, please contact us at support@enohealth.co.uk.
Personal Data and Privacy
Eno Health doesn’t collect sensitive patient data. We only collect your email and the name of the service you are accessing, which we share with the relevant provider to arrange the service.
Yes, your privacy and security are our top priorities. We use advanced encryption methods to protect your data in compliance with GDPR regulations.
Eno Health doesn’t hold health records. Your healthcare provider keeps them, and you should contact them directly to access your records. If you need help finding the provider’s details, we’re happy to assist.
Feedback and Complaints
If you experience any issues with a provider listed on Eno Health, please contact us directly at support@enohealth.co.uk. We take any complaints seriously and will investigate any concerns promptly. We do not regulate providers and you may wish to contact the relevant regulator depending on your concern. We are happy to tell you which regulators are relevant to any provider.
We value your feedback. You can provide feedback by completing the post-appointment survey, emailing us at feedback@enohealth.co.uk, or leaving a review on our website.
You can reach us via:
- Email: support@enohealth.co.uk
- Phone : (+44) 0141-266-0208 (Monday to Friday, 9 AM - 5 PM)
- Live Chat: Check for updates about live chat options