Acceptable Use Policy

Last Updated: December 19th, 2024

1. Overview

This Acceptable Use Policy outlines the terms governing your access to and use of our website, enohealth.co.uk (the "Website"). It applies to all visitors and users of the Website and supplements our Website Terms & Conditions.

By using the Website, you agree to comply with this Acceptable Use Policy.

The Website is operated by Eno Health Limited ("we," "us," or "our"). References to "you," "your," or "users" include customers and anyone else accessing or using the Website.

2. Prohibited Uses

2.1. Lawful Use Only

You may only use the Website for lawful purposes. You are prohibited from using the Website:

Unlawful Activities: Engaging in unlawful or fraudulent activities, or activities with unlawful or fraudulent intent.
User Interference: Disrupting the use or enjoyment of the Website for others.
Medical Diagnosis: Attempting to self-diagnose medical conditions.
Prescribing Treatments: Prescribing treatments to others.
Data Misuse: Using the Website to create, verify, modify, or manage databases, directories, customer lists, or similar records.
Non-Compliant Content: Sending, receiving, or reusing materials that do not comply with our content standards.
Unsolicited Communications: Sending unauthorized advertisements, promotions, or spam.
Malicious Code: Transmitting viruses, Trojan horses, worms, spyware, or any malicious code designed to harm software or hardware.

2.2. Further Restrictions

You agree not to:

Reproduce or Resell: Copy, duplicate, or resell any part of the Website contrary to our terms of use.
Unauthorised Access or Disruption: Access, interfere with, damage, or disrupt:

Any part of the Website.
Networks or servers hosting the Website.
Software or systems used in the operation of the Website.
Networks or systems owned or used by third parties.

3. Interactive Services

3.1. Scope

The Website may include interactive services such as forums, reviews, or other communication tools ("interactive services").

3.2. Moderation

We will inform users if an interactive service is moderated and the type of moderation used (human or automated).

3.3. Risk Management

We assess risks associated with interactive services and may implement moderation as appropriate. However, we are not obligated to monitor such services and disclaim liability for damages resulting from user violations of our content standards.

3.4. Moderator Contact

If an interactive service is moderated, users will be provided with contact details to report concerns.

4. Content Standards

4.1. Scope

These standards apply to all content submitted by users to the Website ("contributions"), including any associated interactive services.

4.2. Compliance

Contributions must adhere to both the spirit and the letter of these standards.

4.3. Review Policy

Verified reviews will be published unless they violate content standards. Reported reviews are reviewed by independent advisors who determine compliance with these standards.

4.4. Requirements for Contributions

Contributions must:

Be accurate (if factual).
Represent genuinely held opinions.
Comply with applicable laws in the UK and the jurisdiction of submission.

4.5. Prohibited Content

Contributions must not:

Contain defamatory, obscene, offensive, or inflammatory material.
Promote violence, discrimination, or sexually explicit content.
Infringe copyrights, trademarks, or other proprietary rights.
Be misleading, deceptive, or illegal.
Threaten, harass, or invade privacy.
Cause unnecessary distress or annoyance.
Impersonate others or misrepresent affiliations.
Advocate unlawful activities.
Contain misleading statements or claims requiring independent medical validation.

5. Enforcement

5.1. Determination of Breach

We reserve the right to determine violations of this policy and take appropriate action.

5.2. Consequences

Violations may result in:

Temporary or permanent suspension of Website access.
Removal of offending content.
Warnings.
Legal proceedings for damages, including administrative or legal costs.
Reporting violations to law enforcement.

5.3. Liability Exclusion

We disclaim liability for actions taken in response to breaches of this policy.

6. Reporting Unacceptable Content

6.1. Notification

To report offensive, illegal, or otherwise unacceptable content, contact us at hello@enohealth.co.uk with the subject line "Unacceptable Content."

6.2. Action

We investigate complaints and may remove or restrict access to content violating our policies.

7. Policy Changes

We reserve the right to amend this Acceptable Use Policy at any time. Continued use of the Website constitutes acceptance of the updated policy. We encourage users to regularly review this page for updates.

Eno Health Limited

For additional information, please visit our Cookie Policy, Privacy Policy, and Terms of Service.